FAQs for Order And Ship

Q: How can I place an order for MCTI products?
A: You can place an order for MCTI products directly from their website. Simply choose the product you want to buy, add it to your cart, and complete the checkout process.

Q: What payment methods does MCTI accept?
A: MCTI accepts several payment methods, including credit and debit cards, PayPal. You can choose your preferred payment method at checkout.

Q: How much does shipping cost for MCTI orders?
A: Shipping costs vary depending on your location and the size and weight of your order. MCTI offers several shipping options, including standard and expedited shipping. Shipping costs will be calculated and displayed at checkout.

Q: How long does it take for MCTI orders to be shipped?
A: MCTI orders are typically processed and shipped within 1-2 business days. Shipping times will depend on your location and the shipping method you choose at checkout.

Q: Can I track my MCTI order?
A: Yes, once your order has been shipped, you will receive a tracking number that you can use to track your package. You can check the status of your order by entering the tracking number on the MCTI website or the carrier's website.

Q: What is MCTI's return policy?
A: MCTI offers a 30-day return policy on most of their products. If you are not satisfied with your purchase, you can return it for a full refund or exchange. The product must be in new and unused condition and must be returned in its original packaging.


Q:  How do I return or exchange an item? 

A:View our Return and Exchange Policy

Q:What if I purchased the item from somewhere other than mctii.com (retailer, 3rd party - i.e. Expert Voice, etc.)?

A:Exchanges/returns must be handled by whoever purchased the product. We are currently unable to accept exchanges/returns from other retailer sources.

Q:Does mcti ship internationally?

A:For more details, please view our Shipping Policy

Q:Does mcti have a storefront?

A:While we currently have no physical space, our gloves and several other products can be found at various retailers.

Q:How do I care for my gloves/mittens?

A:Here's everything you need to know to be ready to rock...

Nursing Information

8.other problems?

Please email our customer service team at mcti-service@hotmail.com and our customer experience team will make sure you are taken care of.

FAQs For Return and Exchange

Q: What is MCTI's return policy?

A: MCTI offers a 30-day return policy on most of their products. If you are not satisfied with your purchase, you can return it for a full refund or exchange. The product must be in new and unused condition and must be returned in its original packaging.


Q: How do I initiate a return or exchange with MCTI?

A: To initiate a return or exchange, contact MCTI's customer service team via email or online contact. They will provide you with instructions on how to return the product and will help you with any questions or concerns you may have.


Q: Does MCTI offer free returns or exchanges?

A: MCTI does not currently offer free returns or exchanges. Customers are responsible for the cost of shipping the product back to MCTI. However, if the product is defective or the wrong product was sent, MCTI will cover the cost of return shipping.


Q: How long does it take for MCTI to process a return or exchange?

A: MCTI typically processes returns and exchanges within 2-3 business days of receiving the returned product. However, it may take longer during peak periods or if the product needs to be inspected or tested.


Q: Can I exchange my MCTI product for a different size or color?

A: Yes, you can exchange your MCTI product for a different size or color as long as the product is in new and unused condition and is returned in its original packaging.


Q: Can I return or exchange MCTI products purchased from a third-party retailer?

A: MCTI's return and exchange policy only applies to products purchased directly from MCTI's website. If you purchased the product from a third-party retailer, you will need to follow their return and exchange policy.


Q: How will I receive my refund from MCTI?

A: Refunds will be issued to the original payment method used to purchase the product. Depending on your bank or credit card company, it may take several days for the refund to appear in your account.

FAQ for MCTI work time and contact


Q: What are MCTI's working hours?
A: MCTI's working hours may vary depending on the department or location. Generally, their business hours are Monday to Friday, from 9:00 am to 5:00 pm local time. However, some departments may operate outside of these hours to accommodate different time zones.

Q: What is the best way to contact MCTI?
A: The best way to contact MCTI is through their customer service email : mcti-service@hotmail.com, or You can also send a message to their online contact or use the contact form on their website.

Q: How long does it take for MCTI to respond to customer inquiries?
A: MCTI aims to respond to customer inquiries as soon as possible, usually within 24-48 hours. However, response times may vary depending on the volume of inquiries they receive and the complexity of the issue.

Q: Does MCTI have a customer service team that can assist me with my questions or concerns?
A: Yes, MCTI has a dedicated customer service team that can assist you with any questions or concerns you may have. You can contact them via email, phone, social media, or the contact form on their website.

FAQs For MCTi Gloves

Q: What are MCTI gloves?

A: MCTI gloves are a line of high-performance gloves designed for a variety of outdoor activities, including skiing, snowboarding, hiking, and more. They are made from durable and waterproof materials and feature features like thermal insulation and touchscreen compatibility.

Q: What activities are MCTI gloves suitable for?

A: MCTI gloves are designed to be versatile and suitable for a variety of outdoor activities. They are especially popular among skiers and snowboarders, but they can also be used for activities like hiking, camping, and cycling.

Q: Are MCTI gloves waterproof?

A: Yes, MCTI gloves are made from waterproof materials that can withstand exposure to rain, snow, and other wet conditions. This helps to keep your hands dry and warm in even the harshest weather.

Q: Do MCTI gloves have thermal insulation?

A: Yes, MCTI gloves feature thermal insulation that helps to keep your hands warm in cold conditions. This makes them a great choice for outdoor activities in the winter months.

Q: Can I use my smartphone while wearing MCTI gloves?

A: Yes, many MCTI gloves are designed with touchscreen compatibility, which means you can use your smartphone or other touchscreen device without having to take your gloves off.

Q: How do I care for my MCTI gloves?

A: To keep your MCTI gloves in good condition, it's important to follow the care instructions provided with the gloves. This may include hand washing, air drying, and avoiding exposure to heat or direct sunlight.

 FAQs For Ski Gloves

1.Is it better to ski with gloves or mittens?

Skiing with gloves or mittens typically boils down to personal preference. Gloves allow you to perform more tasks because of their added dexterity, but mittens generally keep your hands a little warmer when the temperatures are lower.

2.Are ski gloves worth it?

If you are planning on spending any amount of time hitting the slopes, we highly recommend you invest in a high-quality pair of ski gloves so that you’re able to perform your best. Fortunately, there are ski gloves available in a variety of different designs and styles.

3.How do I determine my ski glove size?

To get an accurate size for your ski gloves, measure the distance between the tip of your middle finger to the area where your hand meets your wrist on your dominant side. You’ll also want to measure the circumference of your hand. These measurements are fairly easy to take with a flexible measuring tape. Once you have these measurements, most ski glove manufacturers offer a sizing chart where you can compare your measurements to their recommended sizes.

4.Do ski gloves go over or under my jacket?

Most ski gloves have long, wide cuffs, which are meant to make getting the ends of your jacket sleeves inside as easy as possible. However, if the ski gloves you choose have tight cuffs, then that means they are meant to go inside rather than outside your jacket.

5: What are liner gloves and should I use them?

Liner gloves are the most important part of ski gloves in my view. They’re lightweight, thin, form-fitting gloves that go under larger gloves.

Some gloves come with included liner gloves such as large mittens with removable liners. Other gloves are one-piece. If you’re buying a one-piece glove and want to use a liner with it, consider going a size up to make room for the liner.

Adding a liner glove to existing gloves can fail if the liner makes the overall glove too tight. This will restrict dexterity and cause cold fingers quickly! You want a little space between the liner and the main glove.

6: Are mittens or gloves a better choice?

I prefer mittens with liner gloves.

Mittens are warmer and help keep your digits warm longer. They also have just enough dexterity to hold the ski poles and that’s all you need. When it’s time to adjust your goggles, mess with your straps, or pull out your phone you can take off the mittens and use the liner gloves underneath.

Get liner gloves with touch fingertips so that when you take off the mittens you can pick up a phone call or take a pic.

7: Do I need waterproof gloves?

In the late season like spring you may want waterproof gloves or at least waterproof liners. When temps warm-up and rain is imminent or the snow gets slushy your gloves may soak through. In that case, waterproof gloves are the right choice.

During the colder parts of the season, you won’t need waterproof gloves. When the temps are below freezing the snow won’t be getting you wet anyways so any snow that gets on your gloves will come off “dry”.

8: What is a hand warmer pocket?

 Have you seen those little tear-open hand warmers that slowly warm-up and give off heat all day? They often fall out of people’s pockets and end up on the ski runs where they inevitably get run over and make big black streaks.

Hand warmer pockets on ski gloves or mittens are usually on the back of the hand. There’s a small zippered pocket that is just large enough for one of these hand warmers to slip inside.

The advantage over simply stuffing a hand warmer in your glove is that it won’t fall out when you take your glove off. Plus, some hand warmers can become dangerously warm if left in direct contact with skin.

If you can find a glove with hand warmer pockets built in, definitely go for it!

9: What is a lobster claw mitten?

 In order to make up for the complete lack of dexterity afforded by mittens, manufacturers offer lobster claw mittens.

With a lobster claw mitten the mitten is split in half with the pinky and ring finger in one pocket and the index and middle finger in another pocket. The thumb, of course, still has its own little pocket.

With two fingers per pocket they can share warmth while still having more dexterity than a traditional mitten. Many pros prefer this style of glove .

11.How do you wash ski gloves?

Remove any excess dirt and debris with a dry cloth. Try to just spot clean the gloves if you can, but if you’re needing more, use a mild soap and water and submerge the gloves in the mixture. Gently rub the gloves to clean, and rinse well and wring out excess water. Allow them to air dry.

12.How do you dry ski gloves?

Do not use heat to dry your gloves – no dryers, heaters, or radiators. Allow gloves to air dry. You can stand them up next to a wall or object, and warm air will rise into the gloves to dry them.

13.How should ski gloves fit?

A well-fitting glove has enough room at the end of outstretched fingers for you to pinch about a quarter of an inch of fabric. This fit allows you to be comfortable enough to grasp your poles, while still being snug enough to keep warm air inside the gloves.

14.Why Trust Us?

The MCTi Team is made up of SKI experts that include athletes, coaches, and certified trainers who bring their years of knowledge and experience to each review. More importantly, each member of our team is a SKI enthusiast. SKI may be our job, but it is also our passion. Therefore, we strive to bring you products that we trust and would personally use.


FAQs for how to join MCTI activities:

Q: How do I join an activity organized by MCTI?
A: To join an activity organized by MCTI, you can visit their website or social media pages to view their upcoming events and activities. Once you find an activity that interests you, follow the instructions on the event page to register or sign up.